FAQs

Sizing details are detailed in the listing descriptions. Please read these carefully before placing your order. We cannot accept returns on personalised items, so please make sure you have selected the correct size before placing your order.
*NB we are a UK based shop and our sizes are UK

 

Uncollected Orders/Parcels Returned to Us

On occasion we receive parcels returned to us as the address has been incomplete; refused or is incorrect. In the event of parcels being returned to us for any of these reasons we will contact you immediately on receipt to let you know.
We can resend the parcel, but you will need to pay for shipping again unless the wrongly addressed parcel was our fault - it is the customer's responsibility to ensure the address given is correct when placing the order.

Parcels Not Collected From Post Office :
We are happy to refund the cost of the items in the parcel but not the original shipping fee if the parcel is returned simply because it has not been collected from the Post Office by the recipient.

 

I need to cancel my order!

No problem, we understand that sometimes things change and we want all our customers to be happy.

For our 'ready to ship' pieces, you can cancel your order at any time before the order is marked as 'shipped'. Once the order has been posted, obviously we cannot cancel...but you are welcome to return the parcel, unused/unworn for a full refund once you receive it.

For our personalised pieces - usually we like to start work on these the same day we receive the order. If we have started work on your piece then often we are unable to cancel the order. Please do contact us though as often we can come to some agreement.

We want you to be happy with your Poppy K order.

 

Where is my tracking number?

We are based in the United Kingdom and use Royal Mail to send all our parcels.

Tracking is not issued as standard here in the UK, if you would like tracking it is a premium service and you must purchase it on top of standard posting. You are able to purchase tracked shipping on the individual listing.

 

Can I combine shipping?

Yes, of course.
Our shop is set up in such a way that you will pay a flat rate of postage regardless of how many items you purchase.....ie you will only be charged shipping on one item in your basket, regardless of where in the world you live.

 

 

Unhappy with my order?

If you are unhappy with your order for any reason at all, please do contact us and we will get back to you ASAP to work with you. Customer Service is very important to us and we want all our customers to be happy with their orders.

We aim to answer all messages ASAP (and always within 24 hours) but due to time differences around the world, we are sometimes unable to respond straightaway.....rest assured though, we promise to get back to you ASAP.

 

When will you post my order out?

Usually we aim to post out all orders out within 1-2 working days.

For our 'ready to ship' pieces, we mostly post out the same or next working day.

For our personalised and handstamped pieces, we can often post these out the next working day and certainly within 2 business days.

If there is a delay in posting out your order for any reason whatsoever, we will contact you and let you know straightaway.

These are estimated shipping times :